All skincare products purchased with us, opened or unopened, are non-refundable. We do not offer a refund on services after they have been rendered.
At luxe Medical Aesthetics, your appointment is very important to us, and we understand that sometimes appointments need to be re-scheduled or cancelled. Because most of our services require preparation time to properly prepare for your treatment, we have cancellation policies in place. To provide you and other clients with excellent customer service and access to appointments, we kindly ask for the following considerations:
Cancellation Policy & Fees -Appointments are in high demand, and to be considerate of our medical staff as well as other clients, if you are unable to make your appointment, please call at least 24 hours in advance to cancel or reschedule. Less than 24-hour notice will result in a charge of 25% of the cost of your scheduled treatment. All “NO-SHOWS” will result in a charge of 50% of the cost of your scheduled treatment, which will be charged to your credit card on file. This policy also applies to follow-up appointments. There will be no exceptions to this policy. This policy allows us time to inform our standby clients of any availability. Without sufficient notice, we end up turning away other clientele who could have scheduled an appointment for the same time.
Late Arrivals – We understand that sometimes things happen outside of your control that can make you late to your appointment. We will do everything in our control to accommodate you, but unfortunately it may shorten the allocated time for your treatment, or we may need to reschedule your appointment. If our staff determine there is not enough time to complete your treatment, you will be responsible for the 25% fee outlined above for less than 24-hour notice.
I consent to all communication with Luxe Medical Aesthetics to include calls, text, e-mail, etc. Payment is due in full at the time of service, and I acknowledge I am the financially responsible party for all products & services rendered to me. We accept cash, Visa, Mastercard, American Express, and Venmo. We DO NOT accept checks. A valid government issued photo I.D. is required.
Credit Card on FileTo streamline and improve the scheduling and billing process, we ask that all our clients have a credit card on file. We will charge a $50 deposit to hold your appointment, which will be applied to your services. You may choose to pay for your services with your card on file or choose to use any other form of payment we accept. Payment for services rendered is due upon completion of service, and/or purchase of skincare products.